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關注：1
2013-05-23 12:21
求翻譯：除了顧客滿意度調查外,酒店在平時也應注重有關未投訴顧客抱怨信息的搜集。可以充分利用酒店的人力資源和外界的信息資源,如:利用酒店各部門與顧客直接接觸的員工進行多角度的訪問和調查;利用酒店外部媒介搜集相關信息。此外,對已經失去的顧客要進行分析,通過和他們的談話總結顧客流失的原因,從而找到解決的辦法。是什么意思？ 待解決
 懸賞分：1
- 離問題結束還有
除了顧客滿意度調查外,酒店在平時也應注重有關未投訴顧客抱怨信息的搜集。可以充分利用酒店的人力資源和外界的信息資源,如:利用酒店各部門與顧客直接接觸的員工進行多角度的訪問和調查;利用酒店外部媒介搜集相關信息。此外,對已經失去的顧客要進行分析,通過和他們的談話總結顧客流失的原因,從而找到解決的辦法。
問題補充： |
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2013-05-23 12:21:38
Apart from customer satisfaction surveys, the hotel in peacetime should also pay attention to not collect complaints customer complaints. Can take advantage of the hotel's human resources and external information resources, such as: direct contact with the staff of the hotel departments and customer
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2013-05-23 12:23:18
正在翻譯，請等待...
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2013-05-23 12:24:58
Besides the customer degree of satisfaction investigation, the hotel in usually also should pay great attention to related has not sued the customer to complain the information the collection.May use the hotel fully the human resources and the outside information resource, for example: The staff con
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2013-05-23 12:26:38
In addition to customer satisfaction surveys, hotel in peacetime should also pay attention to complaints about not customers complaining about the collection of information. Can take full advantage of the hotel's human resources and external information resources, such as: use of direct contact with
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2013-05-23 12:28:18
正在翻譯，請等待...
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