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關(guān)注:1
2013-05-23 12:21
求翻譯:某商場(chǎng)在午間休息時(shí),剛開(kāi)始服務(wù)員總是問(wèn)顧客:“先生,需要茶嗎?”或者是:先生,需要飲料嗎?”其銷(xiāo)售額不是很好。后來(lái),經(jīng)理要求服務(wù)員換一種問(wèn)法,“先生,你需要茶,還是飲料?”結(jié)果其銷(xiāo)售額大增。原因在于,第一種問(wèn)法容易得到否定回答,而后一種是選擇式,大多數(shù)情況下,顧客會(huì)選一種。是什么意思?![]() ![]() 某商場(chǎng)在午間休息時(shí),剛開(kāi)始服務(wù)員總是問(wèn)顧客:“先生,需要茶嗎?”或者是:先生,需要飲料嗎?”其銷(xiāo)售額不是很好。后來(lái),經(jīng)理要求服務(wù)員換一種問(wèn)法,“先生,你需要茶,還是飲料?”結(jié)果其銷(xiāo)售額大增。原因在于,第一種問(wèn)法容易得到否定回答,而后一種是選擇式,大多數(shù)情況下,顧客會(huì)選一種。
問(wèn)題補(bǔ)充: |
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2013-05-23 12:21:38
A shopping mall in the lunch break, the beginning of the waiter was always asking customers: "Sir, need tea it?" Or: Sir, you need to drink? "Sales is not very good. Later, the manager asked the waiter to another question is asked , "Sir, you need tea, or drink?" The results greatly increased its sa
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2013-05-23 12:23:18
A shopping center at lunch breaks at the beginning, when attendants always ask clients, "Sir, you need to tea? Or, the need to drink? It is not a good sales. Later, the manager asked a flight attendant for a question, "Sir, you need to drink tea, or ? " the sales results. This is because the first q
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2013-05-23 12:24:58
Some market when midday rest, just started the service person always to held responsible the customer: “Gentleman, needs the tea?”O(jiān)r is: Gentleman, needs the drink?”Its sales volume is not very good.Afterwards, manager requested the service person to trade one kind to ask the law, “gentleman, you ne
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2013-05-23 12:26:38
When a shopping mall at the lunch break, beginning attendants always ask the customer: "Sir, would you like tea?" Or: Sir, do you need a drink? " Its sales are not very good. Later, the Manager asked the waiter to ask it another way, "Sir, you need tea is a beverage?" Results of its increase in sale
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2013-05-23 12:28:18
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