|
關(guān)注：1
2013-05-23 12:21
求翻譯：最后還要做好記錄,總結(jié)經(jīng)驗(yàn)。對顧客的投訴應(yīng)做好記錄,包括投訴內(nèi)容、客人姓名、投訴時間、處理結(jié)果等,以示重視,同時也是酒店處理問題的依據(jù)。管理人員可以對投訴進(jìn)行統(tǒng)計、分類,分析原因,總結(jié)經(jīng)驗(yàn)教訓(xùn),防止類似的事情再次發(fā)生。同時,通過歸納總結(jié)處理對策,可以研究和改進(jìn)處理抱怨的技巧,對一線員工進(jìn)行有針對性的模擬訓(xùn)練,從而提高酒店的服務(wù)質(zhì)量。是什么意思？ 待解決
 懸賞分：1
- 離問題結(jié)束還有
最后還要做好記錄,總結(jié)經(jīng)驗(yàn)。對顧客的投訴應(yīng)做好記錄,包括投訴內(nèi)容、客人姓名、投訴時間、處理結(jié)果等,以示重視,同時也是酒店處理問題的依據(jù)。管理人員可以對投訴進(jìn)行統(tǒng)計、分類,分析原因,總結(jié)經(jīng)驗(yàn)教訓(xùn),防止類似的事情再次發(fā)生。同時,通過歸納總結(jié)處理對策,可以研究和改進(jìn)處理抱怨的技巧,對一線員工進(jìn)行有針對性的模擬訓(xùn)練,從而提高酒店的服務(wù)質(zhì)量。
問題補(bǔ)充： |
|
2013-05-23 12:21:38
Finally, make a record lessons learned. Should be prepared to record customer complaints, including complaint, guest name, the complainant time to deal with the results, to show the great importance, but also the basis of hotel deal with the problem. Management of complaints statistics, classificati
|
|
2013-05-23 12:23:18
正在翻譯，請等待...
|
|
2013-05-23 12:24:58
正在翻譯，請等待...
|
|
2013-05-23 12:26:38
Finally, to record, the lessons learned. Should record the customer complaints, including complaints, such as complaints, guest name, time, results of the work, to show attention to, but also the hotel basis for dealing with issues. Managers on the complaint statistics, classification, analysis of c
|
|
2013-05-23 12:28:18
Finally also must complete the record, summarizes the experience.Should complete the record to customer's suit, including the suit content, the visitor name, the suit time, the processing result and so on, shows to take, simultaneously also is the hotel processing question basis.The administrative p
|
湖北省互聯(lián)網(wǎng)違法和不良信息舉報平臺 | 網(wǎng)上有害信息舉報專區(qū) | 電信詐騙舉報專區(qū) | 涉歷史虛無主義有害信息舉報專區(qū) | 涉企侵權(quán)舉報專區(qū)
