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關注:1
2013-05-23 12:21
求翻譯:對投訴型顧客抱怨的處理,一是設立顧客抱怨接待部門。酒店為了能獲得第一手資料,更快地了解顧客的不滿并及時地進行處理,應該設立專門的顧客抱怨受理中心,有專人負責,與顧客進行充分的溝通,認真傾聽、了解投訴的事實和理由、提出解決的辦法以求得顧客的諒解,從而消除顧客的不滿情緒。是什么意思?![]() ![]() 對投訴型顧客抱怨的處理,一是設立顧客抱怨接待部門。酒店為了能獲得第一手資料,更快地了解顧客的不滿并及時地進行處理,應該設立專門的顧客抱怨受理中心,有專人負責,與顧客進行充分的溝通,認真傾聽、了解投訴的事實和理由、提出解決的辦法以求得顧客的諒解,從而消除顧客的不滿情緒。
問題補充: |
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2013-05-23 12:21:38
Handling complaints type customers complain, first, the establishment of customer complaints reception department. Hotel in order to obtain first hand information, understanding of customer dissatisfaction and promptly deal with the creation of specialized customer complaints Reception Center, a per
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2013-05-23 12:23:18
In the complaints handling customer complaints, and customer complaints is to set up a hospitality sector. The hotel in order to be able to get first-hand information, it's faster to learn about customer dissatisfaction and conducted in a timely manner, it should be set up a special center customer
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2013-05-23 12:24:58
To sues processing which the customer complained, one is sets up the customer to complain the reception department.In order to the hotel can obtain the first material, understood quickly the customer discontented and carries on processing promptly, should set up the special customer to complain acce
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2013-05-23 12:26:38
Handling of complaints-complaints, one is the establishment of complaints received-sector. Hotel in order to obtain first-hand information, customer dissatisfaction and faster to process in a timely manner, you should set up a special complaints reception center, person in charge, sufficient communi
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2013-05-23 12:28:18
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