This is the customer wait psychological, personal idle time waiting for a lot of things to do, and the team waiting for them to be able to chat with each other to pass the time. So the the individuals waiting time than the team waiting for a long time.

This is the wait for our customers, the person is waiting for a lot of time, there is no work to do, and they will be able to chat team waiting for each other, pass the time. It is the time to wait than individual team waiting for long time.

This is customer's waiting psychology, individual waiting free time time are very many, does not have the matter to be possible to do, but the team waited for they may chat, kills the time mutually.Therefore individual waiting time is longer than the team standby period.

This is the customer waiting for psychological, many individuals waiting for idle time, nothing can be done, while the team waits for they can chat, pass the time with each other. So individuals wait time than team waiting for a long time.

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